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Site Policies

Terms and conditions

For all services provided through this website, whether directly or indirectly (through sub-agents) the terms and conditions given below or as amended from time to time will be applicable. By accessing, going through our using our website, you have acknowledged that you have read and agreed to these terms and conditions as well as to our privacy policy. If these terms and conditions and privacy policy are not acceptable to you, then please do not use this website. Further you by using this website you agree that eBooking reserves the right to modify or discontinue both the website and the terms of its use at any time without any prior notice, and that such changes shall be effective immediately upon notice to you given by means of updating these Terms of Agreement.

Restrictions

This website is owned and operated by eBooking and is for your personal and noncommercial use. By accessing and using this site, you agree not to copy, modify, redistribute or commercially exploit any of the information and content obtained from this website. You agree that unauthorized use of this website may subject you to civil or criminal liability.

Copyright

The content and materials on this website are the property of eBooking (or where relevant a third party service provider who has agreed to use of their content or material on this website) and are protected by local copyright laws. By using this site you agree to adhere to these copyright laws and you must obtain prior permission to use the material or content from the copyright holder and agree to abide by any restrictions. The use of any content or material for commercial use is explicitly prohibited.

Trademarks

The content and materials on this website are protected by local trademark laws. All trademarks, trade names, logos, etc. contained on this site are registered or unregistered property of eBooking and their respective owners. Misuse or abuse of these trademarks will make you liable to prosecution under the full extent of the law. Any content copied or downloaded for your personal use must retain all trademarks and relevant notices.

Links to Third Party Websites

The eBooking site contains links to other third party websites, which are provided as a customer service. eBooking does not accept any responsibility for the content or security of such third party websites. You will access such sites at your own risk.

Privacy Policy

By using this site, you agree with eBooking’s privacy policy. Information on users of this site may be collected, and if so, is subject to the privacy policy stated on the site. You also agree that eBooking may amend the stated privacy policy from time to time without notice to you and incorporate amendments to the privacy policy without notice to you.

Bank Transfer or Credit Card payments

eBooking facilitates payments for its services and products through third party payment processors. Resultantly, payment is safely processed from your bank account or credit/debit card through the third payment processor. In the event of credit/debit card fraud or unauthorized use of your credit/debit card by third parties, most banks and credit card companies bear the risk and cover all the charges resulting from such fraud or misuse, which may sometimes be subject to a deductible. By using the eBooking site for payments you agree to hold eBooking harmless from any fraud or misuse or claims thereof and agree to report any fraud or misuse to your bank and/or credit/debit card provider in accordance with its reporting rules and procedures.

Payment Terms and Cancellation Policies

By using the eBooking site you expressly agree to the payment terms stipulated below, and to the cancellation policies

  1. Prepayment – all reservations for hotels and tours made through eBooking must be pre-paid in order to be firmly confirmed
  2. Cancellation policy during low season (November to March)
  3. Cancellations received 96 hours before start of tour or taking up of accommodation according to hotel check-in time will be subject to only a Rs. 500 processing fee with the balance amount fully refunded
  4. Cancellations received between 96 hours and 48 hours before start of tour or taking up of accommodation according to hotel check-in time will be subject to a Rs. 1000 processing fee with the balance amount fully refunded.
  5. Cancellations received less than 48 hours before start of tour or taking up of accommodation according to hotel check-in time will be in the amount equivalent to the price paid for the first day of the tour (to be calculated by eBooking) and/or the one night’s accommodation cost of the hotel.
  6. No show. In the event you fail to take up the tour and/or accommodation reserved and do not provide eBooking with any notice that you are unable to take up the tour and/or accommodation reserved, you agree to pay cancellation charges equivalent to the full amount paid for the reserved tour and/or accommodation.
  1. Cancellation policy during high season (April to October)
  2. Cancellations received 96 hours before start of tour or taking up of accommodation according to hotel check-in time will be subject to only a Rs. 1000 processing fee with the balance amount fully refunded
  3. Cancellations received between 96 hours and 48 hours before start of tour or taking up of accommodation according to hotel check-in time will be in the amount equivalent to the price paid for the first day of the tour (to be calculated by eBooking) and/or the one night’s accommodation cost of the hotel.
  4. Cancellations received less than 48 hours before start of tour or taking up of accommodation according to hotel check-in time will be in the amount equivalent to the full amount paid for the reserved tour and/or accommodation.
  5. No show. In the event you fail to take up the tour and/or accommodation reserved and do not provide eBooking with any notice that you are unable to take up the tour and/or accommodation reserved, you agree to pay cancellation charges equivalent to the full amount paid for the reserved tour and/or accommodation.

Vehicle Usage and Seating Capacity

All vehicles for the tours and excursions are provided with trained drivers and are operated and maintained as per local area conditions, including local practices with regard to insurance. By using third party vehicle services provided through eBooking, you expressly release eBooking from any liability in case of any untoward event. Vehicle seating capacity is given as below and you agree to use the vehicle as per the capacity detailed below. Your failure to do so will result in our third party vehicle service providers in refusing to provide the service and for which there will be no refunds. There would also not be any refunds for partially used services.

  1. Four door Sedan Car – Maximum 3 adults (including the local guide if any) and two children under the age of 12 (Children above the age of 12 would be treated as adults).
  2. 4×4 Vehicle – Maximum 5 adults (including the local guide if any) and two children under the age of 12 (Children above the age of 12 would be treated as adults). In these vehicles the seating includes rear fold down seats in the luggage compartment or fixed seats fixed parallel to the vehicle body.
  3. Mini-Van – Maximum 6 adults (including the local guide if any) and three children under the age of 12 (Children above the age of 12 would be treated as adults). In these vehicles there are fold down seats which would be used as well.
  4. Coaster – Maximum 12 adults (including the local guide if any) and six children under the age of 12 (Children above the age of 12 would be treated as adults). In these vehicles there are fold down seats which would be used as well.

Communication

By contacting eBooking, you agree to allow eBooking to enter into communication and correspondence with you through telephone calls, e-mail, social media platforms, post and other forms of communication. eBooking will be sending you e-mails or messages through social media platforms to acknowledge your reservation request, and subsequently follow up with additional e-mails, messages through social media platforms, telephone calls or mail by post. eBooking will not be responsible for forwarding any of your messages to the hotels or tour operators concerned and will not act as a conduit between you and the supplier of the services you purchase through this site. You agree to provide eBooking with your correct contacts be they e-mail, cell phone number or other contacts as required in order to process your reservation.

You also agree to provide eBooking with your correct banking and credit/debit card details in order to process payments as required to secure your reservation.

Your failure to provide correct communication, banking and credit/debit card details will not be construed in any way as a failure on eBooking’s part in confirming the services you have requested.

Intellectual Property Rights

eBooking (and/or its suppliers) own the intellectual property rights of the contents, information and material on our site. You agree not use, copy, extract, promote and/or utilize any of the contents on our site without seeking our express written permission. By writing any reviews, you expressly agree to transfer and assign all such rights to eBooking. By using the material on our site in any way other than for booking hotels and/or tours, you agree that you would be in breach of intellectual property and copyright rights, and be liable for prosecution under the relevant laws.

Disclaimer

eBooking tries to maintain the accuracy of content available on our site, but in no manner accepts responsibility for the reliability, accuracy, usefulness and/or thoroughness of the material. You agree to use the internet, and this website entirely at your own risk, and agree that by accessing the eBooking site, you release eBooking from all liability of all and any kind of physical or mental injury, property damage and/or material loss from accessing the content through the internet that is posted on our site and for acting upon and/or utilizing  the content and /or material posted on our site.

Miscellaneous

These terms and conditions and the provision of services on eBooking site are governed by and construed in accordance with the prevailing laws in the Islamic Republic of Pakistan, whose courts have jurisdiction in any and all matters in relation to this site.

Privacy Policy

Privacy and security of personal information is important and eBooking takes this matter seriously. As a result we do not knowingly share your personal information with any one excepting that information required to complete your hotel/tour booking, and that too only information absolutely required by the hotel/tour provider in order for them to provide effective service.

We collect information from you on our site where you voluntarily divulge such information. The purpose of collecting such information is only in order to: a) complete the booking as requested by you and provide the service demanded by you; b) verify your identity; c) inform and update you on the status of your booking; d) update and inform you of any untoward event that is beyond the control of either ourselves or our service providers or both; e) offer you an alternate choice of hotel/tour should your primary choice be not available; and f) communicate any special holiday offers. We also require you to complete payment details where you would inform us of any bank transfer completed by you and where you elect to pay by credit/debit card. In that event we refer you to the secure site of the relevant bank, and DO NOT retain any of your banking information.

eBooking also collects information from your computer when you visit our website. Such information includes your Internet Protocol (IP) address, your computer’s operating system, browser type and the address of any referring Web site (if applicable). eBooking also uses web site analytics tools to improve the overall look and feel of our site. eBooking also has links to other web sites hosted on its site. Should you elect to click on a link and thus access a third party website, eBooking take no responsibility with regard to the privacy of your data, and your data is subject to the privacy policies of that particular third party website.

Other than as noted above, we do not knowingly share your personal information with any other third parties unless required by law.

eBooking reserves the right to modify or discontinue this Privacy Policy, the website and/or the terms of its use at any time without any prior notice, and that such changes shall be effective immediately upon notice to you given by means of updating these Privacy Policies or Terms of Agreement.

 

Payment Terms and Refund Policies

By using the eBooking site you expressly agree to the payment terms stipulated below, and to the cancellation policies

  1. Prepayment – all reservations for hotels and tours made through eBooking must be pre-paid in order to be firmly confirmed
  2. Cancellation policy during low season (November to March)
  3. Cancellations received 96 hours before start of tour or taking up of accommodation according to hotel check-in time will be subject to only a Rs. 500 processing fee with the balance amount fully refunded
  4. Cancellations received between 96 hours and 48 hours before start of tour or taking up of accommodation according to hotel check-in time will be subject to a Rs. 1000 processing fee with the balance amount fully refunded.
  5. Cancellations received less than 48 hours before start of tour or taking up of accommodation according to hotel check-in time will be in the amount equivalent to the price paid for the first day of the tour (to be calculated by eBooking) and/or the one night’s accommodation cost of the hotel.
  6. No show. In the event you fail to take up the tour and/or accommodation reserved and do not provide eBooking with any notice that you are unable to take up the tour and/or accommodation reserved, you agree to pay cancellation charges equivalent to the full amount paid for the reserved tour and/or accommodation.
  1. Cancellation policy during high season (April to October)
  2. Cancellations received 96 hours before start of tour or taking up of accommodation according to hotel check-in time will be subject to only a Rs. 1000 processing fee with the balance amount fully refunded
  3. Cancellations received between 96 hours and 48 hours before start of tour or taking up of accommodation according to hotel check-in time will be in the amount equivalent to the price paid for the first day of the tour (to be calculated by eBooking) and/or the one night’s accommodation cost of the hotel.
  4. Cancellations received less than 48 hours before start of tour or taking up of accommodation according to hotel check-in time will be in the amount equivalent to the full amount paid for the reserved tour and/or accommodation.
  5. No show. In the event you fail to take up the tour and/or accommodation reserved and do not provide eBooking with any notice that you are unable to take up the tour and/or accommodation reserved, you agree to pay cancellation charges equivalent to the full amount paid for the reserved tour and/or accommodation.

Vehicle Usage and Seating Capacity

All vehicles for the tours and excursions are provided with trained drivers and are operated and maintained as per local area conditions, including local practices with regard to insurance. By using third party vehicle services provided through eBooking, you expressly release eBooking from any liability in case of any untoward event. Vehicle seating capacity is given as below and you agree to use the vehicle as per the capacity detailed below. Your failure to do so will result in our third party vehicle service providers in refusing to provide the service and for which there will be no refunds. There would also not be any refunds for partially used services.

  1. Four door Sedan Car – Maximum 3 adults (including the local guide if any) and two children under the age of 12 (Children above the age of 12 would be treated as adults).
  2. 4×4 Vehicle – Maximum 5 adults (including the local guide if any) and two children under the age of 12 (Children above the age of 12 would be treated as adults). In these vehicles the seating includes rear fold down seats in the luggage compartment or fixed seats fixed parallel to the vehicle body.
  3. Mini-Van – Maximum 6 adults (including the local guide if any) and three children under the age of 12 (Children above the age of 12 would be treated as adults). In these vehicles there are fold down seats which would be used as well.
  4. Coaster – Maximum 12 adults (including the local guide if any) and six children under the age of 12 (Children above the age of 12 would be treated as adults). In these vehicles there are fold down seats which would be used as well.